Privacy Policy

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This Privacy Policy describes how Reliabilityeknow, operating at reliabilityeknow.world, collects, uses, stores, and protects personal information in connection with our office activity plans, workplace engagement products, and related services offered to businesses and organisations in New Zealand and internationally.

1. About Reliabilityeknow

Reliabilityeknow is a New Zealand-based provider of curated office activity plans and workplace engagement programmes. Our products include the Pulse Starter Pack, Momentum Quarter Plan, and Culture Annual Blueprint, along with add-on services such as on-site facilitation, custom theme design, and engagement analytics. We are located at Level 4/1 Kenwyn Street, Parnell, Auckland 1052, New Zealand.

2. Information We Collect

We collect personal information that you voluntarily provide when interacting with our products and services. This may include your name, email address, phone number, company name, job title, office location, team size, and any messages you submit through our contact form. When you purchase an activity plan, we may also collect billing information, purchase history, and preferences related to your workplace engagement needs.

We automatically collect certain technical information when you visit reliabilityeknow.world, including your IP address, browser type, device information, pages visited, time spent on pages, and referring URLs. This information helps us improve our website and understand how visitors interact with our office activity plan offerings.

3. How We Use Your Information

We use the personal information we collect for the following purposes related to our office activity plan products:

• Processing and fulfilling orders for activity plans and related products
• Delivering digital facilitator guides, materials, and support resources
• Responding to enquiries about our Pulse Starter Pack, Momentum Quarter Plan, and Culture Annual Blueprint
• Providing email support and consultation services included with your purchased plan
• Customising activity recommendations based on your team size and workplace requirements
• Processing payments and managing billing for products and add-on services
• Sending transactional communications about your order status and plan delivery
• Improving our activity plan content, website functionality, and customer experience
• Complying with legal obligations under New Zealand law

4. Legal Basis for Processing

We process your personal information based on one or more of the following grounds: your explicit consent, which you provide when submitting our contact form or agreeing to this Privacy Policy; the performance of a contract when you purchase an office activity plan from Reliabilityeknow; our legitimate interests in operating and improving our business, provided these interests do not override your rights; and compliance with applicable legal requirements under the Privacy Act 2020 of New Zealand.

5. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us in delivering our office activity plan products, including payment processors, email delivery services, cloud hosting providers, and analytics platforms. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

We may also disclose your information if required by law, regulation, court order, or governmental request, or if we believe disclosure is necessary to protect the rights, property, or safety of Reliabilityeknow, our customers, or others.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order and purchase records for activity plans are retained for seven years to comply with New Zealand tax and accounting requirements. Contact form submissions are retained for two years unless you request earlier deletion. Marketing preferences and consent records are retained until you withdraw consent.

7. Data Security

Reliabilityeknow implements appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission via HTTPS, secure server infrastructure, access controls limiting employee access to personal data, and regular security assessments of our systems handling office activity plan orders and customer communications.

8. Your Rights

Under the Privacy Act 2020 of New Zealand, you have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your information where applicable, withdraw consent for processing where consent is the legal basis, and lodge a complaint with the Office of the Privacy Commissioner if you believe your privacy rights have been violated.

To exercise any of these rights regarding your office activity plan purchase or account information, please contact us using the details provided at the end of this policy. We will respond to your request within twenty working days.

9. International Data Transfers

While Reliabilityeknow is based in New Zealand, some of our service providers may process data in other countries. When personal information is transferred outside New Zealand, we ensure appropriate safeguards are in place, such as contractual clauses requiring equivalent data protection standards, to protect your information in accordance with this Privacy Policy.

10. Children

Our office activity plans and products are designed for business and organisational use and are not directed at individuals under the age of sixteen. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites, including Google Maps for location display. Reliabilityeknow is not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit through links on reliabilityeknow.ddd.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our office activity plan products, services, or legal requirements. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website. Your continued use of our products after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle personal information related to our office activity plans, please contact Reliabilityeknow at Level 4/1 Kenwyn Street, Parnell, Auckland 1052, New Zealand. Phone: +6421670130. Email: hello@reliabilityeknow.world.